TY  - BOOK
AU  - Osterman, Paul
TI  - The truth about middle managers : who they are, how they work, why they matter
SN  - 9781422179703
SN  - 200802678
U1  - 658.43 OST 
PY  - 2008///
CY  - Boston, MA
PB  - Harvard Business School
KW  - Management
KW  - Middle managers
N1  - Includes bibliographical references (p. 173-181) and index
ER  -