TY - BOOK AU - Denning, Stephen TI - The springboard : how storytelling ignites action in knowledge-era organizations SN - 9780750673556 SN - 62093 U1 - 658.452 DEN PY - 2001/// CY - Amsterdam ; Boston, MA PB - Elsevier/Butterworth-Heinemann KW - Communication in organizations KW - Storytelling N1 - Includes bibliographical references (p. 217-220) and index ER -