TY  - BOOK
AU  - Poll, Roswitha
AU  - Boekhorst, Peter te
TI  - Measuring quality : performance measurement in libraries
SN  - 9783598220333
SN  - 200746595
U1  - 027.7 POL 
PY  - 2007///
CY  - München
PB  - K.G. Saur
KW  - Academic libraries - Evaluation
KW  - Public libraries - Evaluation
N1  - Includes bibliographical references (p. 263-267)
ER  -