TY  - BOOK
AU  - Gittell, Jody Hoffer
TI  - The Southwest Airlines way : using the power of relationships to achieve high performance
SN  - 9780071458276
SN  - 200201396
U1  - 387.742068 GIT 
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Airlines - United States - Management
KW  - Southwest Airlines Co. Management
N1  - Includes bibliographical references (p. 287-310) and index
ER  -