TY  - BOOK
AU  - Shelton, Patrick J
TI  - Measuring and improving patient satisfaction
SN  - 9780834210745
SN  - 20622
U1  - 362.10685 SHE 
PY  - 2000///
CY  - Gaithersburg, Md
PB  - Aspen Publishers
KW  - Data Collection - methods
KW  - Organizational Innovation
KW  - Patient Satisfaction
KW  - Quality Assurance, Health Care - organization & administration
KW  - Staff Development
N1  - Includes bibliographical references and index
ER  -