Shelton, Patrick J <br/><br/>
Measuring and improving patient satisfaction 
Patrick J. Shelton 
 - Gaithersburg, Md  Aspen Publishers  2000 
 - xxiii, 510 p. : ill. ; 24 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780834210745 
<br/><br/><label>ISSN: </label>20622 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Data Collection - methods<br/>Organizational Innovation<br/>Patient Satisfaction<br/>Quality Assurance, Health Care - organization & administration<br/>Staff Development
<br/><br/><label>Dewey Class. No.: </label>362.10685 SHE