TY  - BOOK
AU  - Swanson, Roger C
TI  - The quality improvement handbook : team guide to tools and techniques
SN  - 9781884015595
SN  - 94046625
U1  - 658.4036 SWA 
PY  - 1995///
CY  - Delray Beach, Fla
PB  - St. Lucie Press
KW  - Quality control
KW  - Teams in the workplace
N1  - Includes bibliographical references (p. 255-258) and index
ER  -