TY  - BOOK
AU  - Gordon, Jack
TI  - The Pfeiffer book of successful conflict management tools : the most enduring, effective, and valuable training activities for managing workplace conflict
SN  - 9780470193440
SN  - 200455921
U1  - 658.4053 GOR 
PY  - 2003///
CY  - San Francisco, CA
PB  - Pfeiffer
KW  - Conflict management
ER  -