The Pfeiffer book of successful conflict management tools : the most enduring, effective, and valuable training activities for managing workplace conflict 
Jack Gordon, editor 
 - San Francisco, CA  Pfeiffer  2003 
 - xviii, 430 p. : ill. ; 22 cm. 
<br/><br/><label>ISBN: </label>9780470193440 
<br/><br/><label>ISSN: </label>2004559218 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management
<br/><br/><label>Dewey Class. No.: </label>658.4053 GOR