TY - BOOK AU - Harbour, Jerry L TI - The performance paradox : understanding the real drivers that critically affect outcomes SN - 9781563273902 SN - 200801203 U1 - 658.3125 HAR PY - 2009/// CY - Boca Raton, FL PB - CRC Press KW - Creative ability in business KW - Organizational effectiveness KW - Performance - Measurement KW - Performance standards N1 - Includes bibliographical references and index ER -