Mosby, David <br/><br/>
The paradox of excellence : how great performance can kill your business 
by David Mosby and Michael Weissman 
 - San Francisco, CA  Jossey-Bass  c2005 
 - xviii, 204 p. ; 22 cm 
<br/><br/><label>ISBN: </label>9780787981396 
<br/><br/><label>ISSN: </label>2005013190 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Management<br/>Success in business
<br/><br/><label>Dewey Class. No.: </label>658.812 MOS