Michelli, Joseph A <br/><br/>
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel company 
Joseph A. Michelli 
 - New York  McGraw-Hill  2008 
 - xvi, 284 p. : ill. (some col.) ; 23 cm 
<br/><br/> Includes bibliographical references (p. 265-271) and index 
<br/><br/><label>ISBN: </label>9780071548335 
<br/><br/><label>ISSN: </label>2008007056 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Corporate culture<br/>Customer services<br/>Leadership<br/>Ritz-Carlton Hotels (Firm) - Management - Case studies<br/>Success in business<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4092 MIC