TY  - BOOK
AU  - Rumizen,Melissie Clemmons
TI  - The Complete Idiot's Guide to Knowledge Management
SN  - 9780028641775
U1  - 658.4038 
PY  - 2002///
CY  - USA
PB  - Alpha
KW  - Customer relations
N1  - Bib and Ref
ER  -