Kalakota, Ravi, <br/><br/>
Services Blueprint : 

 -  Addison-Wesley Professional,  2003. 
 - 354 pages 
<br/><br/><label>ISBN: </label>9780321150394 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business & Economics.
<br/><br/><label>Dewey Class. No.: </label>658  / KAL