Osborne, Liz, <br/><br/>
Resolving Patient Complaints : 

 -  Jones & Bartlett Learning,  2004. 
 - 252 pages 
<br/><br/><label>ISBN: </label>9780763726225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business & Economics.
<br/><br/><label>Dewey Class. No.: </label>659.2936211  / OSB