Kamin, Maxine, <br/><br/>
10 Steps to Successful Customer Service : 

 -  ASTD,  2010. 
<br/><br/><label>ISBN: </label>9781562865900 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business & Economics.
<br/><br/><label>Dewey Class. No.: </label>658.812  / KAM