Griffiths, Andrew, <br/><br/>
101 Ways to Really Satisfy Your Customers : 

 -  Allen & Unwin Academic,  2007. 
 - 218 pages 
<br/><br/><label>ISBN: </label>9781741750089 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business & Economics.
<br/><br/><label>Dewey Class. No.: </label>658.812  / GRI