Woodcock, Neil, <br/><br/>
The Customer Management Scorecard : 

 -  Kogan Page Publishers,  2003. 
 - 460 pages 
<br/><br/><label>ISBN: </label>9780749438951 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business & Economics.
<br/><br/><label>Dewey Class. No.: </label>658.812  / WOO