Terninko, John, <br/><br/>
Step-by-Step QFD : 

 -  CRC Press,  1997. 
 - 244 pages 
<br/><br/><label>ISBN: </label>9781574441109 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Technology & Engineering.
<br/><br/><label>Dewey Class. No.: </label>658.575  / TER