TY  - BOOK
AU  - Hodge, Richard
AU  - Schachter, Lou
TI  - The mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
SN  - 9780071470278
SN  - 200627753
U1  - 658.81 HOD 
PY  - 2006///
CY  - New Delhi
PB  - McGraw-Hill
KW  - Selling
KW  - Success in business
N1  - Includes bibliographical references and index
ER  -