Hodge, Richard <br/><br/>
The mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success 
Richard Hodge and Lou Schachter 
 - New Delhi  McGraw-Hill  2006 
 - xxii, 242 p. : ill. ; 24 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780071470278 
<br/><br/><label>ISSN: </label>2006277531 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling<br/>Success in business
<br/><br/><label>Dewey Class. No.: </label>658.81 HOD