Glass, Lillian, <br/><br/>
The Complete Idiot's Guide to Verbal Self-defense : 

 -  Penguin,  1999. 
 - 368 pages 
<br/><br/><label>ISBN: </label>9780028627410 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference.
<br/><br/><label>Dewey Class. No.: </label>153.6  / GLA