TY  - BOOK
AU  - Moore, Christopher W
TI  - The mediation process : practical strategies for resolving conflict
SN  - 9780787964467
SN  - 200300177
U1  - 303.69 MOO 
PY  - 2003///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Conflict management
KW  - Mediation
N1  - Includes bibliographical references (p. 521-548) and indexes
ER  -