Moore, Christopher W <br/><br/>
The mediation process : practical strategies for resolving conflict 
Christopher W. Moore 
 - 3rd ed 
 - San Francisco, CA  Jossey-Bass  c2003 
 - xvi, 599 p. : ill. ; 23 cm 
<br/><br/> Includes bibliographical references (p. 521-548) and indexes 
<br/><br/><label>ISBN: </label>9780787964467 
<br/><br/><label>ISSN: </label>2003001775 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Mediation
<br/><br/><label>Dewey Class. No.: </label>303.69 MOO