TY  - BOOK
AU  - Hochschild, Arlie Russell
TI  - The managed heart: commercialization of human feeling
SN  - 9780520239333
U1  - 152.4 HOC 
PY  - 2003///
CY  - Berkeley
PB  - University of California Press
KW  - Emotions -- Economic aspects
KW  - Employee motivation
KW  - Work -- Psychological aspects
N1  - Originally published: Berkeley : University of California Press, c1983. Includes bibliographical references and index
ER  -