Hochschild, Arlie Russell <br/><br/>
The managed heart: commercialization of human feeling 
Arlie Russell Hochschild 
 - Berkeley  University of California Press  2003 
 - xii, 327 p. ; 21 cm 
<br/><br/> Originally published: Berkeley : University of California Press, c1983. Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780520239333 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Emotions -- Economic aspects<br/>Employee motivation<br/>Work -- Psychological aspects
<br/><br/><label>Dewey Class. No.: </label>152.4 HOC