TY - BOOK AU - Cramm, Susan TI - 8 Things We Hate About It: : how to move beyond the frustrations to form a new partnership with it SN - 9781422131664 U1 - 004.0684 PY - 2010/// CY - Boston PB - Harvard business press KW - Information technology management; management information systems N1 - Bib and Ref ER -