TY - BOOK AU - Hawley, Casey Fitts TI - 201 ways to turn any employee into a star performer SN - 9780071433709 U1 - 658.3124 PY - 2004/// CY - New York PB - McGraw-Hill, KW - Management N1 - index N2 - Whether it's dealing with the employee who can't quite seem to make it to work on time or negotiating a serious conflict between staff members, personnel problems are an unfortunate fact of a manager's day-to-day existence. Yet many managers don't have the knowledge or the available training to deal effectively with the variety of problems that occur in the workplace. As a consultant for companies that include BellSouth, Georgia-Pacific, Barclay's Bank, GTE, Equifax and the US Government, Casey Fitts Hawley frequently gives workshops and professional courses on Developing Your Best and Worst Employee ER -