Sponge: Leadership Lessons I Learnt From My Clients
/ Ambi Parameswaran
- 1st ed.
- Chennai Westland Publications Privated Limited 2018
- x,180 p. ; 21 cm
Includes bibliographical references
Veteran adman and author AMBI PARAMESWARAN has relied on one process of learning above all others: powerful conversations with clients and customers. A challenging customer, in his view, goes from being someone who poses an obstacle to quality work to someone with eye-opening ideas and concepts. Approached as an exercise in listening and learning, these conversations can become long-term lessons.