TY  - BOOK
AU  - Newman, Martin
TI  - 100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world
SN  - 9780749482671 
U1  - 658.812 
PY  - 2018///
CY  - London
PB  - Kogan Page
KW  - Customer relations
ER  -