Newman, Martin <br/><br/>
100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world 
Martin Newman 
 - First edition 
 - London  Kogan Page  2018 
 - 281 p. 
<br/><br/><label>ISBN: </label>9780749482671  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.812  / NEW