Daffy, Chris <br/><br/>
Creating customer loyalty : build lasting loyalty using customer experience management 
Chris Daffy 
 - 1st edition 
 - London  Kogan Page  2019 
 - 247 p. 
<br/><br/><label>ISBN: </label>9780749484309 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations Management.
<br/><br/><label>Dewey Class. No.: </label>658.812  / DAF