TY  - BOOK
AU  - Bounds, Andy
TI  - The jelly effect : how to make your communication stick
SN  - 9781841127606
SN  - 200610040
U1  - 658.45 BOU 
PY  - 2007///
CY  - Chichester, UK
PB  - Capstone
KW  - Business communication
N1  - Includes index
ER  -