TY  - BOOK
AU  - Zanetti, Daniel
TI  - Amaze Your Customers ! : Creative tips on winning & keeping your customers
SN  - 9780749448943
U1  - 658.8343 
PY  - 2006///
CY  - London
PB  - Kogan Page
KW  - Consumer satisfaction
N1  - index
ER  -