Wilson, John P. <br/><br/>
The Call Centre Training Handbook : A complete guide to learning & development in contact centres 
/ John P Wilson 
 - London  Kogan Page  2009 
 - xiv, 319 p.  : ill.   23 cm. 
<br/><br/>Includes bibliographies and index 
<br/><br/><label>ISBN: </label>9780749456832 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management - customer Services
<br/><br/><label>Dewey Class. No.: </label>658.3124  / WIL