TY  - BOOK
AU  - Harikumar, P.N.
AU  - Thomas, Wilson C. 
TI  - Customer experience management
SN  - 9789388865586
U1  - 658.812 
PY  - 2021///
CY  - New Delhi
PB  - Abhijeet Publications
KW  - Customer services
N1  - Biblio
N2  - Based on primary data collected from 800 customers, who are acquainted with both offline and online banking services
ER  -