Harikumar, P.N. <br/><br/>
Customer experience management 
P.N.Harikumar and Wilson C. Thomas 
 - 1st ed. 
 - New Delhi  Abhijeet Publications  2021 
 - 288 p.  : ill. (black and white)  ; 23 cm 
<br/><br/>Includes bibliographical references 
<br/><br/> Based on primary data collected from 800 customers, who are acquainted with both offline and online banking services. 
<br/><br/><label>ISBN: </label>9789388865586 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / HAR