TY  - BOOK
AU  - Beer, Alexander
TI  - The impact of electronic mail on business processes
SN  - 3631501331 ; 9783631501337
U1  - 658.453 BEE 
PY  - 2004///
CY  - Bern
PB  - Peter Lang
KW  - Business communication
KW  - Electronic mail messages
KW  - E-Mail -- Telemarketing -- Indirect communication
N1  - Includes bibliographical references (p. 237-256)
ER  -