TY  - BOOK
AU  - Hollins, Bill.
AU  - Shinkins, Sadie.
TI  - Managing service operations 
SN  - 9781412929530
U1  - 658 
PY  - 2010///
CY  - London : Thousand Oaks, CA 
PB  - : Sage Publications
KW  - Production management
N1  - Reprinted 2009,2010,2011; Bib and Ref
ER  -