Hollins, Bill. <br/><br/>
Managing service operations  
/ Bill Hollins, Sadie Shinkins. 
 - 1st ed. 
 - London : Thousand Oaks, CA   : Sage Publications  2010 
 - xii, 299 p.   : ill.   ; 25 cm. 
<br/><br/> Reprinted 2009,2010,2011. 
<br/><br/>Includes bibliographies and index 
<br/><br/><label>ISBN: </label>9781412929530 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.
<br/><br/><label>Dewey Class. No.: </label>658  / HOL