TY - BOOK AU - Armstrong-Smith, Sarah TI - Effective crisis management SN - 9789355512710 U1 - 658.45 PY - 2022/// CY - New Delhi PB - Bpb Publications KW - Crisis management N1 - index N2 - The book includes case studies and stories that will give the readers a sense of what it's like to manage a crisis in practice and why it requires more than just following a plan. The book explains how and why you should be ready for the unexpected as part of a "assume failure" mindset. Finally, this book delves deep into a crisis's psychological impact on individuals and explains why focusing on their strength and well-being is crucial to providing effective aid ER -