Buttle, Francis & Stan Maklan <br/><br/>
Customer Relationship Management: Concepts and Technologies 4Th Edn (Pb) 
/ Buttle, Francis & Stan Maklan 
 -  Routledge  2016 
<br/><br/><label>ISBN: </label>9780367376253 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Engineering
<br/><br/><label>Dewey Class. No.: </label>658.812  / BUT