TY - BOOK AU - Bryson, J. R AU - Daniels, P. W TI - The handbook of service industries SN - 9781840649482 SN - 200700014 U1 - 338.4 BRY PY - 2007/// CY - Cheltenham, UK ; Northampton, MA PB - Edward Elgar KW - Service industries N1 - Includes bibliographical references (p. 433-486) and index ER -