The handbook of service industries 
edited by John R. Bryson, Peter W. Daniels 
 - Cheltenham, UK ; Northampton, MA  Edward Elgar  c2007 
 - viii, 504 p. : ill., maps ; 25 cm 
<br/><br/> Includes bibliographical references (p. 433-486) and index 
<br/><br/><label>ISBN: </label>9781840649482 
<br/><br/><label>ISSN: </label>2007000148 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries
<br/><br/><label>Dewey Class. No.: </label>338.4 BRY