TY  - BOOK
AU  - Schuman, Sandy
TI  - The handbook for working with difficult groups : how they are difficult, why they are difficult and what you can do about it
SN  - 9780470190388
SN  - 200905194
U1  - 658.3145 SCH 
PY  - 2010///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Conflict management
KW  - Interpersonal conflict
KW  - Interpersonal Relations
KW  - Teams in the workplace
N1  - Includes bibliographical references (p. 367-400) and indexes
ER  -