Service Management: An Integrated Approach 
Service Management An Integrated Approach 
 - 1st  "viii, 279 p. ; 18 cm., hbk." 
 - NewYork  Larsen & Keller  2017 
<br/><br/><label>ISBN: </label>9781635492576 
<br/><br/><label>Dewey Class. No.: </label>338.4068 RYA  / 22.338.4068 RYA