TY  - BOOK
AU  - Drummond, Siobhan
AU  - Yeoman, Ian
TI  - Quality issues in heritage visitor attractions
SN  - 9780750646758
U1  - 338.47910684 DRU                                                                                     
PY  - 2001///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Historic sites--Management
KW  - Total quality management
N1  - Includes index
ER  -