TY  - BOOK
AU  - Martin, William B
TI  - Providing quality service : what every hospitality service provider needs to know
SN  - 9780130967459
SN  - 200200422
U1  - 647.94 MAR 
PY  - 2003///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Hospitality industry
N1  - Includes bibliographical references (p. 161-162) and index
ER  -