Wilson, Charles <br/><br/>
Profitable customers: how to identify, develop and retain them 
Charles Wilson 
 - 2nd ed 
 - New Delhi  Institute of Directors  1999 
 - viii,184 p.: ill. ; 24 cm 
<br/><br/><label>ISBN: </label>9788175540958 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 WIL