TY  - BOOK
AU  - George, Stephen
AU  - Thomas, Chris
AU  - Weimerskirch, Arnold
TI  - Process improvement and quality management in the retail industry
SN  - 9780471723233
SN  - 200502023
U1  - 658.4013 GEO 
PY  - 2006///
CY  - Hoboken, NJ
PB  - Wiley
KW  - Retail trade - Management
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -